User Support Unit

The User Support Unit is the first point of contact for technical assistance within the Ministry. They provide helpdesk services to address IT issues quickly and effectively, ensuring that staff receive timely support via phone or email.  Listed below are our duties and responsibilities on a daily basis:

• Act as the first point of contact for technical assistance within the Ministry
• Provide helpdesk services for prompt IT support via phone or email
• Follow up on all support requests to ensure resolution
• Gather user feedback to improve the quality of IT services
• Ensure smooth daily operations and high service satisfaction